What’s Empathy Got to Do With It? – Confirmation of Learning Quiz

Directions: Begin the Empathy Quiz only after viewing the training materials. To complete, click in the box beside the correct answer for each question. A score of 80% must be earned to receive training credit.

1. What is empathy?

a. The ability to identify and understand another’s situation, feelings and motives.

b. Our capacity to recognize the concerns other people have.

c. Putting yourself in the other person’s shoes.

d All of the above are definitions of empathy.

2. Caring does not mean that we would always agree with a person, or that we would change our position, but it does mean that we would be in tune with what that person is going through, so that we can respond in a manner that acknowledges their…

a. thoughts, feelings, or concerns.

b. weaknesses and strengths.

c. shortcomings as an employee.

d. all of the above

3. Which of the following are tips for using empathy?

a. Don’t interrupt people or rush to give advice.

b. Put yourself in their shoes.

c. Be wholly present when you are with people.

d. All of the above.

4. Empathy should not be _________________________: it should be a daily habit.

a. allowed

b. easy

c. selective

d. genuine

5. List two ways YOU will improve your empathy by listing two tips from the presentation or any other ideas…