Managing Interruptions – Confirmation of Learning Quiz – UCP CENTRAL PA EDUCATION AND TRAINING

1. An individual is interrupted on average every ______________ minutes in the workplace and every time they get interrupted it takes them an additional ____________ minutes to get refocused.

a. 7 minutes; additional 10 to 15

b. 30 seconds; 1 minute

c. 1 hour; 15 minutes

d. 4 hours; 1 hour

2. To manage our interruptions, it is important to start by

a. Know what they are

b. Whether they are necessary

c. Plan for them in your daily schedule when they truly need your attention?

d. All of the above

3. How long is it recommended to keep an interrupters log?

a. 1 week

b. 2 weeks

c. 3 weeks

d. 4 weeks

4. What is it called when an individual blocks time off in their schedule for interruptions and only takes on as much other work as they can fit into the remaining time?

a. Contingency time

b. Personal time

c. Valid time

d. Proactive time

5. When is it acceptable to send callers to voicemails during the work day?

a. Never

b. When your focus needs to be intense

c. Whenever you don't feel like answering

d. If you don't know who it is

6. When is it acceptable to say no to requests or tasks?

a. You are busy when someone else can handle it

b. It is not an important task

c. It can be done later

d. All of the above

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