CHC LEWISTOWN Incident Management Quiz

Directions: Begin the CHC Incident Management Quiz only after viewing the training materials. To complete, click in the box beside the correct answer for each question. A score of 80% must be earned to receive training credit.

1. As an employee of UCP Central PA, you are a mandated reporter.

a. True

b. False

2. If you suspect a consumer is being physically abused, you should:

a. document your suspicions until you believe you have enough proof

b. report to your supervisor immediately

c. discuss your concerns with the consumer’s family

d. any of the above are fine

3. You only need to report abuse if it involves an UCP employee. You are not required to report suspected abuse by a participant’s family or household members because their personal life is none of our business.

a. True

b. False

4. Assisting a consumer with bathing presents an opportunity to look for:

a. weight loss

b. bruises

c. wrinkles

d. all of the above

5. Which of the following could indicate the consumer is having financial difficulties and is not able to “make ends meet”?

a. consumer does not own a car

b. consumer has a prepaid cell phone

c. consumer does not want you to go to the Laundromat even though dirty laundry is piling up

d. consumer receives Meals on Wheels

6. You only need to report incidents that occur during your shift.

a. True

b. False

7. Which of the following are types of abuse?

a. Neglect

b. Exploitation

c. Withholding meals

d. Seclusion

d. All of the above

8. You contact the participant and tell him that you can’t make it to your morning shift resulting in no services for the participant but you don’t notify your supervisor. Which category of incident is this?

a. Serious injury

b. Service interruption

c. Verbal Abuse

d. None of the above

9. Incidents should be reported to your supervisor:

a. within 24 hours

b. within 48 hours

c. immediately

d. when you have proof

10. Which type of observations should you report to ensure the participant’s welfare and safety?

a. A flea infestation.

b. Participant’s grandson hides in the bathroom and smokes marijuana.

c. Participant doesn’t want you to prepare a meal because she says she’s not hungry but you notice that the refrigerator and cabinets are rather bare.

d. You notice a letter from the electric company lying on the table threatening service cancellation.

e. All of the above.