Changing People’s Habits – Confirmation of Learning Quiz – UCP CENTRAL PA EDUCATION AND TRAINING

1. What is the first stage a program should work through to create sustainable behavior change?

a. Ensure that the case for change in compelling

b. Talk everyone into agreeing with the change

c. Make sure you have enough money to make the change

d. Just make the change without others input

2. True or False: There is an unlimited number of new things that an organization can concentrate on at one time.

True

False

3. What are the factors that would be impacted from a desired new behavior?

a. Costs

b. Revenue

c. Quality of products, service, or customer experience

d. The productivity of staff, machines, or other assets

e. All of the above

4. When preparing for the resistance of change it is important to build a document with all of the information of the plan into a:

a. Behavior plan

b. Reason for change plan

c. Stakeholder communication plan

d. Strategic plan

5. In the second stage of creating the environment for behavior change, what areas could you explore?

a. Organization structure support and encourage new behaviors

b. Skill support, knowledge and understanding

c. Best ways to deliver support

d. Some other approaches

e. All of the above

6. What is the percentage of senior management that need to be on board for organizational change to take place?

a. 40%

b. 50%

c. 75%

d. 100%

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